Privacy Policy

Last Updated: October 18, 2025

Introduction

Toronto Home Reno ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Contact us via phone, email, or contact form
• Subscribe to our newsletter or blog updates
• Fill out any forms on our website

This information may include your name, email address, phone number, physical address, project details, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of your visit

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Send you quotes, estimates, and project information
• Communicate with you about your renovation projects
• Improve our website and services
• Send promotional materials (only with your consent)
• Comply with legal obligations
• Prevent fraud and ensure security

Information Sharing and Disclosure

Sharing with Independent Contractors

When you submit a request through our website, we share your personal information with independent contractors in our network. This includes:

• Your name, phone number, and email address
• Your location and property address (if provided)
• Project details and service requests
• Any additional information you provide in forms or descriptions

By submitting your information, you explicitly consent to us sharing this information with independent contractors for the purpose of receiving quotes and services. Contractors may contact you via phone, email, or text message.

We do not control how contractors use, store, or protect your information after we share it with them. Each contractor operates independently and may have their own privacy policies and data practices.

Other Information Sharing

In addition to sharing with contractors, we may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our website, such as email service providers, database hosting, and analytics providers. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required by law, court order, or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for other purposes with your explicit consent.

We do not sell your personal information to third parties for their marketing purposes.

No Financial Information Collected

Toronto Home Reno does not collect, process, or store any financial information. We do not collect:

• Credit card or debit card information
• Bank account numbers
• Payment information of any kind
• Social insurance numbers or tax identification numbers

All payment transactions occur directly between you and contractors. We are not involved in any financial transactions or payment processing related to contractor services.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Secure database storage with access controls
• Regular security audits and updates
• Limited employee access to personal information

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You transmit information to us at your own risk.

We are not responsible for the security practices of independent contractors who receive your information through our platform. Each contractor is responsible for protecting the information they receive.

Your Rights Under Canadian Privacy Law

Under Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have certain rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your information, subject to legal retention requirements
• Withdrawal of Consent: You can withdraw your consent to our use of your information at any time
• Opt-Out: You can opt out of marketing communications at any time

Important Limitation: Once we share your information with independent contractors, we cannot control or delete the information held by those contractors. You must contact contractors directly to exercise your privacy rights regarding information they hold.

To exercise your privacy rights with Toronto Home Reno, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days as required by Canadian law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods include:

• Lead information: Retained for up to 2 years for business and legal purposes
• Communication records: Retained for up to 1 year
• Website analytics: Anonymized after 26 months

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website and to analyze website traffic and usage patterns. Types of cookies we use include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to track visitors across websites for advertising purposes

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Phone: (289) 536-0247
• Email: info@torontohomereno.ca
• Address: Serving the Greater Toronto Area

Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms.