Question 1

How quickly can you respond to emergencies in Toronto?

Accepted Answer

We aim to respond quickly for true emergencies throughout Toronto and the GTA. Response time depends on your location, current emergency call volume, and weather conditions. For life-threatening emergencies (gas leaks, major electrical hazards), call 911 first, then call us. We are available 24/7/365 including nights, weekends, and all holidays. When you call, we assess urgency and dispatch immediately for critical situations.

Question 2

What qualifies as a home renovation emergency?

Accepted Answer

Emergencies requiring immediate response include: burst pipes or major water leaks, no heat in winter (furnace failure), sewage backups, electrical hazards (sparks, burning smell, exposed wires), gas leaks (call gas company AND us), broken locks/security issues, storm damage (roof damage, broken windows), flood/water damage, and major appliance failures causing damage. Non-emergencies that can wait: minor leaks, cosmetic repairs, routine maintenance. When uncertain, call - we help you assess urgency.

Question 3

How much does emergency service cost?

Accepted Answer

Emergency service includes an after-hours fee plus regular service costs. After-hours fees apply to calls received outside of regular business hours on weekdays, plus all day weekends and holidays. Regular business hours do not incur emergency fees. We provide upfront pricing before starting work. For insurance claims, we provide detailed documentation. Emergency service costs more due to immediate response and 24/7 availability, but prevents costly damage.

Question 4

Are you available on holidays and weekends?

Accepted Answer

Yes, we provide emergency service 365 days per year including all weekends and holidays (Christmas, New Year's, Easter, Thanksgiving, etc.). Home emergencies do not wait for business hours - frozen pipes burst at 2am, storms happen on weekends. Our emergency team is always available. Weekend and holiday calls include emergency fees, but we are here when you need us most.

Question 5

What areas do you cover for emergency service?

Accepted Answer

We provide 24/7 emergency service throughout Toronto and the Greater Toronto Area including Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Scarborough, Etobicoke, and North York. Response times are fastest within Toronto and slightly longer for outer GTA areas. For urgent emergencies in outer areas, we may coordinate with local partners to ensure fastest possible response.

Question 6

Do you provide emergency board-up and water extraction?

Accepted Answer

Yes, emergency board-up (securing broken windows/doors after break-ins or storms) and water extraction are core emergency services. Board-up prevents further damage, weather exposure, and security risks. We secure your property immediately. Water extraction after flooding or burst pipes prevents mold and structural damage. We extract standing water, set up dehumidifiers, and begin dry-out process. These temporary measures prevent further damage until permanent repairs can be scheduled.

Question 7

Can you help with insurance claims?

Accepted Answer

Yes, we regularly work with insurance companies and provide detailed documentation for claims. We document damage with photos, provide detailed scope of work, itemize costs, communicate with adjusters, and can bill insurance directly in some cases (with authorization). We understand insurance claim processes and make it easier for you. Keep in mind: your insurance coverage and deductible determine what is covered. We work to maximize your claim while providing quality repairs.

Question 8

Do you do temporary repairs or permanent fixes during emergencies?

Accepted Answer

During emergency calls, we focus on stopping immediate damage and securing your property (stopping leaks, temporary repairs, board-up, water extraction). If permanent repairs can be completed immediately, we do so. Often, permanent repairs require additional materials, daylight, or time, so we schedule follow-up visits. Our goal is to stabilize the situation during emergency call, then provide permanent quality repairs. This two-step approach ensures both fast response and quality results.

Question 9

What should I do while waiting for emergency service?

Accepted Answer

For water leaks: shut off water at main valve or fixture shut-off, move valuables away from water, contain water with towels. For electrical issues: shut off power at breaker if safe, do not touch water near electrical. For break-ins: do not enter if intruder may still be present, call police first. For gas leaks: evacuate immediately, do not use lights/phones inside, call gas company from outside. For all emergencies: document damage with photos (for insurance), stay safe, and wait for our arrival. We talk you through steps when you call.

Emergency 24-Hour Handyman Service Toronto & GTA

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